Accessiblity
Disabled access is a controversial issue. Otherwise mild-mannered folks of all backgrounds often become enraged when presented with the notion that disabled persons are entitled to accessible design.
Accessibility is not just a “good idea.” It is not an issue of building code compliance that remains “grandfathered in” so long as you don't change anything in an existing building. Accessibility is a civil right equal to freedom of religion and freedom from racial or sexual discrimination. Failure to provide accessible facilities is no different than hanging a sign on your building that says “Whites Only.”
I am a Certified Access Specialist.